176-178 Cambridge Road
Great Shelford, Cambridge, CB22 5JU
0808 223 5550
Open 24 / 7
365 Days A Year

If you are planning on visiting our Care Home, please read our latest advice and guidance on the Coronavirus first by clicking here or call our Home directly


Update 23 March 2020

Dear all,

Again, we would like to send our sincerest thank you to everyone for supporting the home through these current unprecedented times. We do not have much to update on this week as our plans are all in place and being implemented throughout the home. Our main priorities remain our residents wellbeing, team well being and availability, and of course supplies of everything.

The resident and relative communications appear to be settling in well and thank you for your patience as we work out how to make it as effective as possible. Myo (secure messaging) has been a success and just a reminder if this is something you would like please contact us as indicated on the website. Along with government advice we continue with no visiting.

We have been getting good support from our GP colleagues and the community services, so no concerns have been raised there and visits have occurred if required.

We were pleased to see the team qualified as key workers with regard to the school closures as we were concerned that this would impact on our team levels along with isolation. Therefore, to date we have been managing to keep the team numbers healthy and providing a full service, importantly well being and activities. Also, we were really pleased we can access the supermarket earlier opening times, as all helps us to keep focused on priorities.

We continue to have full stock levels but are aware of some things now going on back orders, so we are monitoring this closely. We have had advice from the NHS and Local Authorities where we can access additional supplies, in particular concerning PPE from their reserves. Our additional freezer space is now on site and full.

Protecting Residents and Colleagues
Please be assured that First Care Homes is treating this matter with the utmost seriousness and comprehensive contingency plans are in place in the event of a coronavirus outbreak at a home.

It is important to bear in mind that every year First Care Homes prepares to respond to infectious diseases, including a severe flu outbreak, and therefore, whilst this illness is new, it is very much business as usual for how we safeguard the health of our Residents and Colleagues.

In response to the growing UK coronavirus outbreak we are having regular conference calls between the home managers and the Managing Director to see how we can support each other and check all actions are going according to plans, and any concerns.

All our residents have en-suite rooms and can therefore elect to self-isolate in their rooms if they wish to and we are able to provide the essential contact if that is what they prefer.

We have understandably experienced a very high call volume to our homes over the last few days and there is a large number of people viewing this page looking for information. So, we would like to answer some of those key questions below.

Are you accepting new residents?
Firstly, we would like to assure you that we are not admitting anyone with positive test result for COVID-19, nor are we admitting anyone showing symptoms. Local Authorities and Hospitals are also working with providers of care to ensure this does not occur. There is clear discharge advise from the hospitals and Local Authorities to keep admitting to support the NHS as their beds are critical to support their response to the virus.

We have very robust and stringent clinical screening processes in place, to determine whether we will admit a new resident and have access to Public Health, Local Authorities and CCG’s on a case by case basis to identify how we can support people needing care without placing our existing residents and colleagues at risk as required.

We want to assure you that the safety and wellbeing of our residents and colleagues is always our top priority.

Do you have visiting restrictions for family members?
Yes, please see our latest updates for current information

Are there still activities going on?
Yes. Our residents are enjoying activities laid on by our in-house activities’ teams, baking, gardening, arts and crafts, singing, exercising and enjoying the fresh air in many of our landscaped gardens

What happens if a resident gets Coronavirus?
The health of our residents is our utmost priority and in addition to all normal clinical observations and practices we are well prepared to support a resident should they become unwell and or display any symptoms associated with Coronavirus.

We have access to medical professionals and are working with local health organisations, GPs and Hospitals, all following the same guidelines, to ensure the highest standard of care is provided to residents.

Should a resident become extremely unwell we follow all the guidelines and involve medical professionals. In the case of suspected COVID-19 this will mean the resident being admitted to hospital.

Following their departure, we have a number of protocols and processes in place that ensure all other residents and colleagues health and wellbeing.

For comprehensive information about the coronavirus itself, please visit either the Gov.uk or NHS websites.

Websites below:


Monday 16th March


As of today our No Visiting for a 2 week period begins.

We will update our website as and when changes occur. Please refer to this  for general queries before you call the Home.

We have assessed and continue to assess the risks to our residents and to date this has fallen into 3 main areas. Delay, supplies and staffing.


DELAY– to manage the risk of our residents being exposed to the virus we have stopped routine visits. Non essential external visits have been cancelled and we will have only essential medical support. A room has been designated in the reception area for this to reduce the need of mobility around the Home, or the visit will take place in the residents room.

We fully appreciate the anxiety this can cause to residents and yourselves, not being able to see each other. To support this we have purchased 4 smart phones(one for each unit) for voice calls, skype/facetime and 1 I pad to support communications. These will be the responsibility of  designated team members, as we do not want calls to go unanswered. We are also planning to liaise with families for setting times when best to call, so ideally all the communications are planned. For anything urgent continue to use the Home line.

A key part of the plan is supporting our residents wellbeing with our internal activity and resident communications with families by way of video calls. We have staff in house who are trained in nails and hairdressing which we will utilise during this period in the absence of external visitors.


SUPPLIES – this is the main areas, housekeeping/laundry, medical and food.

We have secured additional supplies so we will always have a 2 to 4 week buffer, so if ours supply route is unable to deliver we have time to procure from another source, of course this is a forever changing update and we are working with local authorities and the NHS for any guidance and support. Medical supplies have also been ordered as usual, we are unable to order prescriptions or continence supplies any earlier, but we have made sure our monthly orders have been submitted in good time. We have a good relationship with our pharmacy and are working together to get us both through this unknown period. Regarding food, we will be getting additional freezer space this week and receiving additional food supplies, so again we have a 4 week buffer.

Head Chef Shaun and his team are producing 4 week menus, as if the worse happens and we have no chef available, it could be prepared by other allocated Team members. I appreciate we will not be able to produce the food to the same choices as currently, but it will have nutritional value and be suitable for all our residents with specific dietary needs. of course the unknown is for how long. But this is our plan which can be implemented to reflect what stage we are regarding our team members. We are also training all of our heads of Departments and Senior Team on working all the appliances, so there is always someone on duty who can work the equipment.


TEAM – this is a significant concern as we could have sickness, self isolation and child care issues. We have risk assessed our Team with regards to dependants and medical conditions so we have a good understanding of what could happen. And plan our rotas, for example not having everyone on the same shift who have school age children. We have asked our team to start planning for if the3 schools were to close and asked if there is anything we can support them with as an employer. We are in the process of sorting local agencies if the worse was to happen and a significant number of staff within the team are off and are mapping an induction to the home for if this arises. I anticipate that if the need to use agency arises they will always be working alongside a member of the permanent team.

The GP surgery will continue to support the Home, as they are our main practice and do the weekly visits, using a dedicated room for consultations where applicable.


As always it is paramount we all continue to work together. The smart phone mobile number we will be sent out via a communication email from Sharon to all families, and please be assured we will continue to keep you all updated with ant changes and developments.

If you have any queries or concerns please do not hesitate to contact me via the main number or by my mobile.


Kind Regards

Judith Wroe

Cambridgeshire Care Home Manager


Please note, due to the current Corona Virus situation we are sorry to inform you that the ‘time for tea & dementia unit opening day’ on the 31st March 2020 will be postponed until further notice.

We are very sorry for any inconvenience caused.

We will be touch in due course with a new date.

Please visit the Government website for more information: Coronavirus (COVID-19): latest information and advice